The evolution and development of artificial intelligence has transformed from being nothing more than a search assistant to Agentic AI functionality.
Agentic AI is more than just a smart tool—it’s a system that can make decisions, take actions, and follow goals without constant human input. From AI that schedules your meetings to bots that fix broken code while you sleep. This new type of AI is taking the meaning of “assist” to the next level, which could be frightening for some people and very useful for others.
Here are some ways Agentic AI can be helpful.
Multimedia creation
Many people have used AI through its generative processes to produce text, images, and videos, but this new type takes things further. Using the agent version, you can ask it to create a multimedia product based on specified inputs, and the AI system can return a much more refined and complete product than in the past. This can give creators a great place to start with their products and offer some of the foundational elements to future multimedia presentations.
Risk reduction and security
It can take a long time to scan for new and emerging threats to security in any system, especially for humans, but Agentic AI can handle the task and help keep systems secure. Additionally, this type of AI can automatically take corrective action without human intervention, which limits the amount of time systems are vulnerable to threats. This could help systems avoid future hacks and threats, but you cannot be sure that hackers are also using advanced AI systems to try and get past security. Which AI system will win in this battle?
Call centers
Using AI tech for chatbots and programmed calling systems is nothing new. If you’ve ever received a phone call from a company only to have it take a few seconds for a live person to pick up the phone, even though they called you, that company is using AI to make the call. Using this advanced type of artificial intelligence, call centers can become much more efficient and automated across several activities, allowing call center personnel to focus on problems outside the scope of the AI programming.
Creation of scientific materials and discoveries
You might not trust chemical combinations created by computers, but Agentic AI is being used to combine materials and create new items or discover new ways to use what’s already available. These systems are using a large knowledge base and can run through various scenarios to create new discoveries. Like anything else, whatever the computer creates still needs to be verified and tested by human scientists before it can be utilized, but these AI systems should think of things that humans haven’t.
Manufacturing
AI systems have been used in manufacturing for many years. In the early days, these systems were called machine learning and not AI, but the addition of this advanced technology could make manufacturing much more robust and efficient. The system can make decisions and take autonomous actions in long workflows to handle the functions required. Some AI systems can handle the challenges of fixing code or IT functions when humans are away, which means upgrades and improvements don’t have to stop or slow the manufacturing process.
Utilities
The utilities industry is where Agentic AI can be extremely helpful. When disaster strikes, such as hurricanes and wildfires, the system can analyze data and rate the damage and its effect on homes and communities in the area. The system can plan and schedule rescue and repair work, and then route the workers and materials needed to fix the systems on time. Using these systems can accelerate recovery time and bring utilities back to those who have lost them much sooner. These systems can also be used to meet regulatory requirements and contact customers with special needs and medical conditions.
Defense and military logistics
Military logistics and planning still requires personnel decisions and involvement, but advanced AI systems can be used to create a highly complex military task that involves moving materials, equipment and troops using multiple means of transport across various distances. It’s in the pilot phase in some areas but can be used to help bring troops and equipment from various locations to one area for training objectives and military movements. This is intended as an augmentation to human leaders, not a replacement for them.
Improve customer service
Using Agentic AI, human employees at a customer service center can have the answers faster and pass those answers on to the customer to help them out. This can reduce time on hold for customers and allow customer service teams to get the job done much faster than before. Additionally, this AI can serve customers at levels that human employees and traditional AI cannot. An example would be suggesting ways for a customer with high utility bills to lower their costs.
Supply chain and logistics
AI is already a huge part of supply chain and logistics, but taking this further could mean identifying areas of concern and taking action to correct issues in order to avoid any disruptions in the movement of materials and processes. This saves time and energy and keeps things flowing along nicely.
Agentic AI is the future of computer assistance in many industries; will you put this type of AI to use in your job?
